Privacy policy

Our contact details

Name: Wendy Gannon
E-mail: wo0@wo0.co.uk

The type of personal information we collect

We may collect the following information:

  • Name
  • Contact information including email address or phone contact number
  • Demographic information such as address, post code, preferences
  • Other information relevant to customer surveys and/or offers
  • Photographs of you taken during your shoot

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send you our newsletter if you have requested it via our website
  • Internal record keeping as required by law for any business
  • To improve our products and services
  • To provide the photography you’ve booked and deliver your photos to you
  • To promote wo0 photography using photos from your shoot, for example on our website and social media, as set out in our terms and conditions

If you’d rather a photo of you isn’t used to promote the business, just tell us at wo0@wo0.co.uk and we won’t use it.

Data associated with newsletter delivery will be held indefinitely unless you ask us to unsubscribe you. We will review newsletter statistics and remove any subscribers who have not opened a newsletter email within 12 months.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting wo0@wo0.co.uk

(b) We have a contractual obligation.

(c) Our legitimate interests, for example using photos from your shoot to promote the business. You can object to this at any time by contacting wo0@wo0.co.uk

Who we share your information with

We never sell your information. We only share it with the services we use to run the business, and only what they need to do their job:

  • MailerLite, to send our newsletter
  • Formspree, to receive messages and waitlist sign-ups from our website forms
  • Stripe, to take payments
  • Shopify, to run our online shop
  • Google Analytics, to understand how people use this website (only if you say yes to cookies)
  • TidyCal, to book discovery calls
  • Our website host, which stores this website
  • The online gallery service we use to deliver your photos

We’ll also share information if the law requires us to.

Cookies

We only use one kind of optional cookie: Google Analytics. It tells us how many people visit, which pages they read and roughly where they came from, so we can make the website better. It does not tell us who you are.

Google Analytics only runs if you choose “Fine by me” on our cookie banner. If you choose “No thanks”, no analytics cookies are set. You can change your mind at any time using the “Cookie settings” link at the bottom of every page. Your choice is remembered on your device so we don’t keep asking.

Google Analytics is provided by Google, and Google may process this data outside the UK. You can read Google’s privacy policy.

Apart from that, our fonts and images are stored on our own website, so simply visiting a page does not send your information to anyone else.

When you choose to use something that is run by another company, that company’s own cookie and privacy policies apply. This includes:

  • booking a call (TidyCal)
  • paying for something (Stripe)
  • signing up to the newsletter (MailerLite)
  • sending a contact or waitlist form (Formspree)
  • visiting our shop (Shopify)
  • following a link to LinkedIn or Instagram

How we store your personal information

Your information is securely stored.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at wo0@wo0.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at wo0@wo0.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk